Support
Get help and support at Powbet Casino
Getting assistance at Powbet Casino is straightforward with multiple channels available around the clock. The support infrastructure has been designed to resolve queries quickly and efficiently.
Contact Methods
Several options exist for reaching the customer service team, each suited to different types of enquiries.
Live Chat
The fastest method for most questions is the live chat feature accessible from any page. Average response times sit under 3 minutes during peak hours, with 24/7 availability ensuring someone is always ready to help.
Email Support
For detailed enquiries or when attaching documents for verification purposes, email remains the preferred channel. Expect responses within 24 hours, though many emails receive replies much sooner.
Help Centre
The self-service help centre contains articles covering common topics:
- Account registration and verification
- Deposit and withdrawal procedures
- Bonus terms and conditions
- Technical troubleshooting
- Responsible gambling tools
Frequently Encountered Topics
Account Verification
Identity verification is required before processing withdrawals. This involves submitting:
- Government-issued photo ID (passport, driving licence)
- Proof of address (utility bill, bank statement dated within 3 months)
- Payment method verification (partial card image, e-wallet screenshot)
Documents can be uploaded directly through the account settings or sent via email. Processing typically completes within 24-48 hours.
Deposit Issues
| Problem | Solution |
|---|---|
| Transaction declined | Check card limits with bank, try alternative method |
| Deposit not credited | Wait 10 minutes, then contact support with reference |
| Incorrect amount | Contact support with screenshot of transaction |
Withdrawal Queries
Withdrawal processing times vary by method:
- E-wallets: 0-24 hours
- Credit/Debit Cards: 1-3 business days
- Bank Transfer: 3-5 business days
- Cryptocurrency: 0-24 hours
First withdrawals may require additional verification time.
Technical Support
For issues related to game performance, browser compatibility, or mobile access, the technical team can assist with troubleshooting steps.
Recommended Actions Before Contacting
- Clear browser cache and cookies
- Disable browser extensions temporarily
- Try a different browser
- Restart the device
- Check internet connection stability
Device Compatibility
The platform supports:
- Chrome, Firefox, Safari, Edge (latest versions)
- iOS 12+ and Android 8+
- Tablets and smartphones with modern browsers
Problem Gambling Resources
Players experiencing difficulties with gambling behaviour can access support through:
- GamCare Helpline: 0808 8020 133
- Email: help@gamcare.org.uk
- Gamblers Anonymous: International support groups
Self-exclusion options are available through account settings or by contacting support directly. The team handles such requests with discretion and urgency.
Feedback and Suggestions
Input from players helps shape the platform. Suggestions for improvements, new game requests, or general feedback can be submitted through email or live chat. All feedback is reviewed by the relevant teams.